Contact iD Mobile on their customer service phone number 0333 003 7777 to upgrade your current smartphone, to take out a new contract, to transfer your number to a new SIM card and for their pay as you go rates.
iD Mobile was established as a network in 2015 by Carphone Warehouse, which currently runs on the existing infrastructure owned by Three (3). Customers can contact iD Mobile customer services by calling their UK phone number 0333 003 7777 for their full price rates, to order a replacement SIM card and for technical support with operating your device. Contract-holders can call this helpline to upgrade their smartphone according to the terms outlined in your deal, however if you would like to switch phone early you may have to pay a fee. Similarly if you wish to transfer your number after leaving iD Mobile you will have to request a Port Authorisation Code (PAC) to retain your current number on a different SIM.
Calls to iD Mobile are free if you are a current customer or if you have inclusive minutes from your existing provider. Alternatively you will have to pay a per-minute rate alongside a connection fee to make the call. Lines are open from 8am-8pm seven days a week, although there may be closures on bank holidays.
iD Mobile orders – 0800 049 0250
Contact iD Mobile for free on their freephone number 0800 049 0250 for sales assistance where you can order a new pay as you go SIM card or a new contract deal. You can also phone this helpline to confirm their current price rates including bundles with minutes, texts and data. They offer a range of SIM-only, 12-month and 24-month deals so it is recommended that you speak with a sales advisor prior to purchasing a new smartphone.
Write to iD Mobile
Customers who prefer to write to iD Mobile may use their Southampton postal address provided below, however be aware that this is a relatively slow way of contacting their advisors in comparison to calling their telephone numbers.
iD Mobile – Customer Services,
PO Box 356,